Privacy policy

1. Introduction

This Privacy Policy describes how Muddora, operated by Artique Handicrafts, collects, uses, stores, and processes personal data when you access our website, place anorder, create an account, submit an enquiry, or communicate with us through digital channels.

This Privacy Policy is published in accordance with the Digital Personal Data Protection Act, 2023 and applicable rules thereunder.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Applicability and Scope

This Privacy Policy applies to all visitors, customers, and users who interact with Muddora through our website or digital communication channels, including email and WhatsApp.

This policy governs digital personal data collected directly online or data that is subsequently digitised.

3. Our Role Under Applicable Law

Under the Digital Personal Data Protection Act, 2023, Muddora acts as a Data Fiduciary, as we determine the purpose and means of processing personal data.

Personal data refers to any data about an individual who is identifiable in relation to such data. The individual whosepersonal data is processed is referred to as the Data Principal.

4. Personal Data We Collect

Information You Provide

We may collect personal data when you:

  • Create an account
  • Place an order
  • Submit an enquiry
  • Subscribe to communications
  • Contact customer support

This may include:

  • Name
  • Email address
  • Mobile number
  • Shipping and billing address
  • Order details
  • Payment information (processed securely via payment gateway)
  • Communication records

If you contact us through email or WhatsApp, we may retain communication records for customer support, dispute resolution, and service improvement purposes.Log Data and Technical Information

When you visit our website, we automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Date and time of visit
  • Pages viewed
  • Referring or exit pages

This information is collected through standard log files, cookies, and analytics tools. It is not used to directly identify you but helps us understand website usage, improveperformance, and enhance user experience.

5. Purpose of Processing

We process personal data for the following lawful purposes:

  • Processing and fulfilling orders
  • Managing deliveries, returns, exchanges, and refunds
  • Sending transactional communications such as order confirmations and shipping updates
  • Providing customer support and resolving grievances
  • Improving website functionality and user experience
  • Conducting analytics and performance measurement
  • Sending marketing communications where you have provided consent
  • Complying with legal obligations and preventing fraudTransactional communications necessary for order fulfilment may be sent without separate marketing consent.

6. Consent and Withdrawal

Where required, consent is obtained through website forms, checkout pages, or subscription interfaces.

You may withdraw consent for optional communications, including marketing messages, at any time by using the unsubscribe option in emails or by contacting us at:

legal.artiquehandicrafts@gmail.com

Withdrawal of consent will not affect the lawfulness of processing carried out prior to such withdrawal.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Store user preferences
  • Analyse website traffic
  • Improve browsing experience

Some cookies are necessary for the operation of the website, while others help us measure performance and marketing effectiveness.You may disable cookies through your browser settings.

However, certain website features may not function properly if cookies are disabled.

8. Third-Party Service Providers

Our website is hosted and operated using Shopify, which enables account management, order processing, and website functionality.

Payments are processed securely through Razorpay or other secure payment gateways, depending on the method selected at checkout. Muddora does not store full payment card details.

We may use third-party tools for analytics, advertising, customer communication, and website functionality. These service providers process personal data only on our behalf and in accordance with our instructions.

We do not sell personal data to third parties.

9. Data Security

We implement reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, or destruction.While we strive to protect your data, no method of transmission over the internet can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials.

10. Your Rights

As a Data Principal under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Request access to your personal data
  • Seek correction of inaccurate or incomplete data
  • Request erasure of personal data where legally permissible
  • Withdraw consent for optional processing
  • Lodge a grievance

To exercise your rights, please contact:

legal.artiquehandicrafts@gmail.com

11. Children’s Data

Our website and services are not directed toward children. We do not knowingly collect personal data of children. If such data is identified, we will take appropriate steps to delete it.

12. Cross-Border Data Transfers

Certain service providers, including hosting or analytics partners, may process personal data outside India. Such transfers are carried out in accordance with applicable Indian laws.

13. Grievance Redressal

For any concerns relating to the processing of personal data, you may contact us at:

Email: legal.artiquehandicrafts@gmail.com

We will acknowledge and address grievances in accordance with applicable law.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

Updated versions will be published on this page with a revised date.Continued use of the website after such changes constitutes acceptance of the revised policy.