Shipping policy

1. Order Processing

Made-to-Order Furniture

Most Muddora furniture pieces are crafted upon order. Production timelines are mentioned on individual product pages and begin after order confirmation. 

Timelines are indicative and may vary slightly due to material availability, craftsmanship processes, or logistics conditions.

Ready-to-Ship Décor

Select small wooden décor items are available in limited ready stock and are typically dispatched within 3–5 business days from order confirmation. 

Business days refer to Monday through Saturday, excluding public holidays.

Order Changes & Cancellation

Orders may be modified or cancelled within 4 hours of placement. After this window, or once an order has been packed or shipped, cancellation is not possible.

2. Shipping & Delivery

Orders are shipped through registered logistics partners to ensure safe and secure delivery.

For Large Furniture Pieces:

  • Delivery is made to the ground floor or building entrance
  • Lift access must be available where applicable
  • Customers must ensure adequate entry access to the premises

Customers are responsible for providing complete and accurate shipping details, including contact number and postal code.

Muddora is not responsible for delays caused by:

  • Incorrect address details
  • Customer unavailability
  • Natural events
  • Public holidays
  • Courier disruptions

Once an order has been shipped, it cannot be cancelled.

3. Order Tracking

After dispatch, tracking details (AWB number and courier partner) will be shared via email or message.

For queries:

  • Email: hello@muddora.in
  • WhatsApp: +91 6378816734

4. Delivery Attempts

Courier partners typically attempt delivery up to two times.

If the customer is unavailable or refuses delivery:

  • The shipment may be returned to us
  • The order will be treated as a return
  • Applicable two-way shipping charges may be deducted

For COD orders, Muddora reserves the right to decline future orders.

5. Damage During Transit

Each piece is carefully inspected and packed before dispatch.

If your order arrives damaged, you must notify us within 24 hours of delivery by sharing:

  • Clear photos of the product
  • Outer packaging
  • The damage area

Failure to report within this timeframe may affect eligibility for resolution.

Upon verification, we will arrange repair, replacement, exchange, or appropriate resolution.