Terms of service

1. Acceptance of Terms

By accessing or using the Muddora website, you agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable laws and regulations.We reserve the right to modify or update these Terms at any time without prior notice. Continued use of the website after changes are published constitutes acceptance of the revised Terms.

2. Ownership and Operation

This website is operated by Artique Handicrafts, with its registered operations based in Jodhpur, Rajasthan, India.

The domain and all associated content are owned and controlled by Muddora.

3. Product Representation

We make every reasonable effort to display our products accurately.

However, variations may occur due to:

  • Screen settings and display resolutions
  • Natural variations in wood grain and texture
  • Differences in lighting conditions

As we work with solid wood and natural materials, variations in grain, tone, and pattern are inherent characteristics of the material and are not defects.

If additional product information or images are required prior to purchase, you may contact us at:

hello@muddora.in

 

4. Intellectual Property

All content on this website, including text, images, graphics, logos, designs, product descriptions, and layout, is the intellectual property of Muddora and is protected under applicable copyright and trademark laws.

You may not reproduce, distribute, modify, transmit, reuse, download, repost, copy, or use any content for commercial purposes without prior written permission.

5. User Conduct

You agree not to use this website to:

  • Upload or transmit unlawful, harmful, defamatory, obscene, orinfringing material
  • Violate any intellectual property rights
  • Impersonate any individual or entity
  • Transmit malicious software, viruses, or harmful code
  • Engage in fraudulent or illegal activity

We reserve the right to restrict or terminate access to users who violate these conditions.

6. Payment Terms

Payments for purchases made on the website must be made through approved payment methods available at checkout.

You confirm that the payment details provided are accurate and authorised for use. Payment processing is handled securely through third-party payment gateway providers.

Muddora does not store full credit or debit card details.In cases of suspected fraudulent activity, we reserve the right to cancel the order and take appropriate action in accordance with applicable law.

7. Order Acceptance and Cancellation

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order due to:

  • Pricing errors
  • Payment authorisation issues
  • Suspected fraudulent activity
  • Product unavailability
  • Cancellation and return terms are governed by our Refund Policy.

8. Third-Party Links

Our website may contain links to third-party websites. Muddora is not responsible for the content, policies, or practices of external sites.

Accessing third-party links is at your own discretion.

9. Limitation of Liability

To the maximum extent permitted by law, Muddora shall not be liable for indirect, incidental, or consequential damages arising from:

  • Use or inability to use the website
  • Delays in delivery caused by external factors
  • Variations inherent in natural materials 

Nothing in these Terms limits liability where such limitation is not permitted under applicable law.

10. Arbitration

In the event of any dispute arising out of or relating to the use of this website, the matter shall be referred to a sole arbitrator appointed in accordance with applicable Indian law. The arbitration shall take place in Jodhpur, Rajasthan.

11. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to arbitration provisions, the courts of Jodhpur, Rajasthan shall have exclusive jurisdiction over disputes arising from these Terms.

12. Packaging for Returns

For reverse pickups and approved returns, products must be returned in their original packaging. Returns may be refused if original packaging is not retained.